Customer Service Representative

Location : Uxbridge, United Kingdom

Job Description

Customer Service Representative



Job Description


The Customer Service Representative is member of the Customer Supply Chain team who oversees Order to Cash, Service level, Casefill, etc. for the markets supporting. 



Key Responsibilities 


Liaison with Distributors:

  • Receives orders
  • Communicates loading dates and quantity discrepancies with the Company’s plants and Co-packers
  • Obtains documentation approval
  • Resolves problems, or escalates as required
  • First point for contact for all customer services matters


Distributor Orders Management:

  • Enters distributor orders in the system
  • Resolves short supply issues with plants and Co-packers
  • Liaises with production plants/Co Packers for loading and documentation
  • Processes orders through to billing
  • Collects documentation and forwards to distributors
  • Informs distributors regarding delivery days
  • Books the loadings for orders from Company’s plants


Monitoring and reporting:

  • Monthly sales progress (during the month)
  • Revenue recognition (invoice date control) where applicable for the orders




  • University Degree in Business or related field
  • 3+ years of experience in a broad Supply Chain role with a multinational/ FMCG company
  • SAP and BW knowledge
  • Ability to work in a diverse environment with many different cultures
  • Excellent interpersonal skills with the confidence to challenge
  • Proactive approach, results orientation
  • Ability to influence at various levels
  • Fluent English


What you get from us

  • Flexible and employee-focused work culture
  • Equal Employment opportunities
  • Competitive package with benefits

At General Mills, we are committed to recruiting, retaining, developing and advancing an inclusive workforce that reflects the diversity of the consumers and communities we serve globally. Join us the General Mills team today- Hungry to Shape the Future.


Company Overview 

We exist to make food the world loves. But we do more than that. Our company is a place that prioritizes being a force for good, a place to expand learning, explore new perspectives and reimagine new possibilities, every day. We look for people who want to bring their best — bold thinkers with big hearts who challenge one other and grow together. Because becoming the undisputed leader in food means surrounding ourselves with people who are hungry for what’s next.